FAQ (Frequently Asked Questions)
When does The Card Crate ship?
We begin shipping around the 8th of each month. We have two shipping windows: one for Baseball and one for Basketball/Football. Our goal is to have all Crates delivered by the end of the month. Once a Crate has been shipped, please look for an email confirmation with tracking information. The ordering window for Crates is the 6th-5th. For example, a Crate ordered on July 7th would be an August Crate since it falls into the August ordering window of 7/6-8/5.
When do orders close for each month's Crate?
That last day to place a Card Crate order for that month is the 5th. Any orders placed after 11:59pm EST on the 5th of the month will be for the following month's Crate. The ordering window is the 6th-5th. For example, a Crate ordered on July 7th would be an August Crate since it falls into the August ordering window of 7/6-8/5.
When will I be billed for my recurring subscription?
All recurring subscription charges will be collected on the 5th of every month (every 3 months and 6 months for 3 and 6-month subscriptions, respectively).
What is the difference between retail and hobby packs of cards?
Hobby packs are only available at hobby stores and online retailers (and The Card Crate!). Retail packs can be found at big box stores such as Walmart, Target, Meijer, and Toys R Us. Hobby packs offer much better odds than those found at retail. Odds for what? Autographs, Relics (Game Used Memorabilia), Printing Plates, and lots of other inserts/parallels. Compare the odds on a pack of 2016 Topps Stadium Club baseball to see for yourself:
As you can see, the odds of getting anything besides base cards are greatly improved in Hobby packs.
Is there really a Bonus in every Card Crate? How does it work?
Yes! There is a Bonus included in EVERY Crate. All bonuses are unique to each Crate - each Crate has its own Home Run Winner! In addition, there is also a Grand Slam Bonus where every Crate is eligible (regardless of sport). You get one entry per Crate ordered. There is a multiplier for entries based upon how many consecutive months you've ordered (maximum of 5x). Example: If you have ordered 2 Crates for 6 consecutive months, then you will have 10 entries for the Grand Slam Bonus. Here are the 5 different bonuses:
- Single: 1 Bonus Pack
- Double: 2 Bonus Packs
- Triple: 3 Bonus Packs and/or a card(s) for your favorite team or player
- Home Run: A Sealed Hobby Box!
- Grand Slam: Multiple Sealed Hobby Boxes or 1 Sealed High-End Hobby Box!!!
How do I win the monthly Social Media Giveaway?
First of all, you must be a subscriber to The Card Crate. Secondly, you must Follow us on Twitter (@thecardcrate) and/or Like us on Facebook. The winner will be picked on the 10th of the following month. There are three ways to get entries (or do them all for three entries!):
- 3 Entries - YouTube: Do an unboxing or recap video.
- 1 Entry - Twitter: Tweet @thecardcrate using the tag #thecardcrate with a picture of your favorite card(s) from the Crate.
- 1 Entry - Facebook: Post a picture of your favorite card(s) from the Crate on our Facebook page (https://www.facebook.com/thecardcrate)
- 1 Entry - Instagram: Post a picture of your favorite card(s) from the Crate using #thecardcrate
How do I contact The Card Crate?
Please email all questions and inquiries to firstname.lastname@example.org.
How do I cancel The Card Crate?
The Card Crate can be canceled by accessing you account on this site. It can also be re-activated if you change your mind.
What payments do you accept?
We accept all credit cards, PayPal, and Amazon Payments. Subscriptions cannot currently be set-up using PayPal.
Do you ship internationally?
We do offer shipping to Canada for single month, one-time orders. No international 3 or 6-month orders can be accepted. If you do not live in the United States or Canada, and are interested in receiving The Card Crate, please contact us @ email@example.com for more information.
Do you offer sample or promotional Crates?
We do not offer any sample Crates. If you are curious about what might be included in The Card Crate, please check out some of the Youtube unboxings on our main page. We also do not offer any promotional Crates. Occasionally, we will do a giveaway on social media. Please follow us there for your chance to win.